Start with a safe, reproducible report.

A screenshot will not load

1. Confirm the file is a real PNG, JPEG, or WebP image rather than a renamed document.
2. Open it locally in another current application to confirm it is not corrupt.
3. Try a smaller lossless PNG; very large dimensions can exceed browser memory or canvas limits.
4. Update the browser and retry in a clean profile without untrusted extensions.

See supported formats for documented boundaries.

The comparison looks noisy

• Verify both screenshots have exactly the same pixel dimensions.
• Match browser, operating system, zoom, device scale, font state, theme, content, and animation timing.
• Avoid comparing JPEG against PNG.
• Use side-by-side and overlay views before interpreting a difference view.

Local work disappeared

Browser storage can be cleared by private mode, storage policies, user action, eviction, profile changes, or device cleanup. Check whether you opened the same origin and browser profile. There is no server copy to restore. Export important work regularly to approved storage.

The offline version seems stale

1. Reconnect and reload once so the browser can retrieve the current application shell.
2. Close other tabs running the workbench, then reopen it.
3. If needed, remove this site’s stored data and service worker in browser settings, then reload online.

Clearing site data also removes locally stored preferences or saved sessions. Export anything important first.

What to include in a bug report

• A short expected-versus-observed description.
• Exact steps using non-sensitive sample images.
• Browser name and version, operating system, viewport, and whether the app was offline.
• Image format and pixel dimensions—not the private image itself unless it is safe to share.
• Any visible error text and whether a clean profile reproduces it.
• Keyboard or assistive-technology details for an accessibility issue.

Email: socialreminderinfo@gmail.com

Support boundaries

Support can investigate this application’s behaviour. It cannot translate content, certify accessibility or compliance, recover cleared browser data, debug a private product without a reproducible sample, or provide legal, security, or release approval.